The Stop/Start/Continue Feedback process is a simple but powerful tool that helps organizations uncover authentic insights from their staff. By asking three direct questions — What should leadership stop doing? What should they start doing? What should they continue doing? — this method creates a clear picture of strengths, opportunities, and areas for change.

 

When managers conduct this exercise themselves, employees may hesitate to speak openly, worried about how their feedback might be received. This often results in guarded responses that limit the potential for meaningful improvement. By having HealthyConflicts facilitate the process confidentially, staff can provide honest input without fear of repercussions.

 

We gather responses, identify recurring themes, and present the results in a way that protects anonymity while highlighting actionable insights. Leadership receives a report that not only points to areas where change is needed but also reinforces practices that are working well and should be maintained.

 

This process strengthens trust, increases transparency, and provides leaders with a clear roadmap for improvement. By demonstrating that staff voices are heard and respected, organizations create a cycle of open communication and genuine progress.