Root Cause Analysis gives organizations a clear, evidence-based understanding of the challenges affecting their people, systems, and culture. This service is available directly to organizations or to consulting firms that need deeper insight into the conflicts or barriers they are addressing.

Working confidentially and collaboratively with senior leadership, frontline staff, and community stakeholders, Steve conducts interviews that surface recurring themes and patterns. These often include issues that go unspoken in traditional feedback channels. Individual identities are never revealed, ensuring that staff feel safe to speak freely while leadership receives honest, unfiltered insight.

The findings are delivered in an aggregated report that highlights major themes and practical recommendations for action. This process gives leaders a deeper understanding of the root causes behind recurring challenges and clear strategies for resolving them.

As a Certified Organizational Ombuds Practitioner (CO-OP®), Steve applies the International Ombuds Association’s Standards of Practice, which emphasize neutrality, independence, informality, and confidentiality. These principles ensure that every engagement is respectful, trusted, and aligned with the highest professional standards.

Whether in-person or virtual, the process is designed to create a safe space for open dialogue and provide leadership with actionable insight to strengthen culture, improve systems, and build trust.