The IOA Code of Ethics: Guiding Principles for Ombuds Practice

A concise overview of the values that uphold integrity, trust, and ethical conduct in Ombuds work

The International Ombuds Association (IOA) Code of Ethics establishes the core values and fundamental principles that guide Organizational Ombuds professionals. These guidelines ensure that Ombuds operate with the highest ethical standards while helping individuals and organizations engage in honest dialogue, navigate conflict, and pursue meaningful resolution.

Below is a brief summary of the key elements of the IOA Code of Ethics, along with a link to download the full document.

The Purpose of the IOA Code of Ethics

The Code of Ethics defines the essential values that shape professional Ombuds work. These values ensure that Ombuds remain trustworthy, neutral, and grounded in integrity—providing individuals a safe place to express concerns, explore options, and seek clarity.

Core Values

1. Independence

Ombuds operate independently from ordinary organizational structures. This independence protects their ability to serve without influence or pressure, preserving neutrality and trust.

2. Neutrality & Impartiality

Ombuds remain unbiased and do not advocate for any individual or position. Their role is to support fair process, help clarify issues, and offer balanced guidance without favoring any party.

3. Confidentiality

All communications with the Ombuds are strictly confidential. Except in rare cases involving imminent risk of serious harm, an Ombuds does not disclose the identity of visitors or the content of conversations. This confidentiality encourages openness, honesty, and safety.

4. Informality

Ombuds practices are informal and off-the-record. Ombuds do not participate in formal investigations, adjudications, or processes. Instead, they offer a supportive, accessible resource for exploring concerns and identifying possibilities for resolution.

Fundamental Principles

The Code of Ethics also outlines the principles that guide how Ombuds apply core values in their day-to-day work, including:

• Acting with integrity and professionalism

• Maintaining respect for all individuals

• Providing fair and equitable opportunities to share concerns

• Supporting early, constructive conflict resolution

• Encouraging systemic improvements where needed

These principles are foundational to creating cultures of trust, safety, and transparency within organizations.

Download the Full IOA Code of Ethics (PDF)

Click below to access the complete document:

IOA_Code_of_Ethics_English.pdf

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